TERMS OF SERVICE

Ready-to-ship jewellery

All jewellery prices are subject to change without notice, and all prices are final and non-negotiable. For any manufacturing defects, allow us to inspect, since limited stock collection, we might not be able to replace it with the same piece of jewellery due to limited collection stock.

Ready-to-wear jewellery is non-refundable, but an exchange is accepted within 7 days of the purchase date. Ready-to-wear items can be exchanged if the jewellery is in its original and unused condition. The client is responsible for returning the item and for all associated shipping and insurance costs. Any difference in cost must be settled during the exchange.

Made-to-order jewellery

When a buyer has confirmed a custom order verbally or in writing. There is no exchange or refund on customised jewellery. The customer should inspect the jewellery carefully when received to acknowledge the state and condition of the piece. The Society HK retains ownership of all design work and for marketing material purposes.

Bespoke-designed jewellery It is important to note that custom-made pieces are created to your specifications and, as such, are not refundable and not exchangeable. We require a full payment upfront to commence work.

Repurposing Jewellery

Assessment Process

1. All jewellery submitted for repurposing by The Society must undergo an assessment by our designated workshop to determine the quality and suitability for repurposing. This includes verifying if the gemstones are free of cracks and if the metal is of 18K gold quality, as The Society only repurposes jewellery comprising precious gemstones and metals.

2. The initial handover does not guarantee acceptance for repurposing. The client is responsible for acknowledging the possibility of rejection if the item fails to meet our criteria for precious gemstones and metals.

3. Following a successful assessment, the workshop will officially accept the jewellery piece for repurposing, allowing the order process to commence. Should a piece be deemed unsuitable due to its composition, it will be rejected, and the client will be notified accordingly.

Order Process and Payment

1. After the piece of jewellery is assessed, a final quote will be provided. 

2. The total price for the repurposing service must be paid when placing the order.

3. Once The Society has accepted an order, the client cannot cancel or change the purchase. We commit to clear communication to ensure our clients comprehensively understand the repurposing process and outcomes.

Alterations and Modifications

1. The Society strives to provide clients with a clear understanding and preview of how alterations to existing jewellery pieces will appear upon completion. However, once an alteration project is commissioned, reverting changes will incur additional costs to the owner.

2. Clients are advised to consider any sentimental value attached to their jewellery items. If there is a significant sentimental attachment, we recommend careful deliberation before agreeing to alterations. It is crucial to be certain of your approval of the proposed outcomes prior to the commencement of any work.

General Provisions

• These terms and conditions are intended to be legally binding. By submitting jewellery for assessment and repurposing, clients agree to abide by these terms.

• The Society reserves the right to modify these terms and conditions at any time. It is the client's responsibility to remain informed of any changes.

Client Agreement

To commence the repurposing process, clients must sign a ''Take-In Form'', which signifies agreement to these terms and establishes a legally binding commitment.

By signing this form, clients acknowledge their understanding and acceptance of The Society's terms and affirm their active role in the repurposing process. This includes their commitment to the assessment criteria, payment obligations, and stipulations regarding alterations and cancellations.

We thank you for entrusting The Society with your cherished items and assure you of our highest commitment to quality and client satisfaction.

Warranty & repair

The Society HK offers a 3-month warranty. The 3-month warranty does not extend to damage caused by excessively rough or inappropriate use/treatment of purchased items. The warranty is voided if a jewellery piece is altered by another jeweller. The jewellery must be returned to The Society HK for inspection to assess if the issue is a manufacturing fault or caused by damage. For repairs, clients will receive a quote for the jewellery repair, which the client will agree to prior to The Society HK commencing any repairs. In the event of any disputes, the decision of The Society HK shall be final. We do not repair jewellery that is not purchased through The Society HK.

Gift certificate

The gift certificate is valid for 1 year from the date of purchase and has no refund. The custom jewellery is not refundable and not exchangeable. If the value of the custom jewellery exceeds the gift certificate, the customer will be required to pay the difference.

If the value of the custom jewellery is less than the gift certificate, the customer will not receive a reimbursement for the difference. The gift certificate cannot be redeemed for cash.

Jewellery Care

Jewellery is made to be worn and enjoyed every day, but fine jewellery should always be treated with care. Gold and platinum are naturally soft metals and can become scratched or damaged over time through daily wear, knocks or exposure to harsh environments.

We recommend taking extra care with pieces worn on the hands and wrists, as these naturally come into contact with surfaces more frequently.

To help preserve the beauty and longevity of your jewellery:

• Avoid wearing jewellery during activities that may expose it to hard impact, excessive pressure or abrasive surfaces, such as weight training, contact sports or heavy lifting

• Fine jewellery can generally be worn during everyday activities, however we recommend using common sense depending on the piece and activity

• Avoid contact with perfumes, lotions, hairspray, cleaning products and chemicals

• Put jewellery on last when getting ready and remove it first at the end of the day

• Store pieces separately in a jewellery box or soft pouch when not being worn

• Avoid prolonged exposure to moisture, sunlight and heat

• Gently clean jewellery using a soft brush, mild soap and lukewarm water, then dry carefully with a soft cloth

Over time, fine jewellery naturally requires maintenance and care. We recommend having your jewellery professionally cleaned and inspected regularly to ensure stones, clasps and settings remain secure.

With thoughtful wear and proper care, your jewellery can be enjoyed for years to come.

Resize

Resize of rings upon purchase, we will provide one complimentary resize for rings that have been designed and crafted by The Society HK and must be done within one year of purchase.

We do not resize jewellery that is not purchased through The Society HK.